Refund

Refund Policy

For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact scrshf@gmail.com.

Details about refund timing
We publish this refund timing guidance for customers using this website. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to scrshf@gmail.com.

What customers should know about order problems
This order problems section covers orders and visits through this website. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to scrshf@gmail.com.

Our approach to exceptions
This exceptions section covers orders and visits through this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to scrshf@gmail.com.

How we handle support
The following support guidance applies to purchases from our store. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. Questions about this section may be sent to scrshf@gmail.com.

Store guidance on eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact scrshf@gmail.com or 603-482-9049. Questions about this section may be sent to scrshf@gmail.com.

Information covering eligibility
The following eligibility guidance applies to purchases from our store. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to scrshf@gmail.com.

Information covering starting a request
For purchases made through this website, our store applies the following guidance on starting a request. A return or exchange begins when you, contact us at scrshf@gmail.com before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to scrshf@gmail.com.

Store guidance on condition of returns
The following condition of returns guidance applies to purchases from our store. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to scrshf@gmail.com.

Contact Information
Email: scrshf@gmail.com
Phone: 603-482-9049
Physical address: 96 Hamilton St, Adena, Ohio, 43901, United States